Privacy policy

Last updated 10 November 2026.

This policy explains what PilotPlan collects through this website, why, how long it is kept, and how to have it changed or deleted. PilotPlan is responsible for the details you give us.

What we collect

• When you join the waitlist: your name, email address, organisation, type of operation and country, and anything else you choose to tell us: your role, the number of aircraft, what you use today and any comments. We also record which page you joined from, when you joined, and whether you asked for news, with the wording you were shown.
• When you send a message: your name, email address, your organisation if you give it, and your message.
• If you join again with the same email address, the later submission is kept alongside the first for us to review. It is not applied automatically, so the details we hold don't change until we update them.
• Submissions that look automated, for example sent too quickly or too often, are kept for review rather than acted on straight away.
• We don't keep your IP address with your details; a one-way fingerprint is used to limit misuse. It is no longer used after an hour and is deleted soon after.

Why we use it, and our lawful basis

• The waitlist: legitimate interests. We use your details to follow up with you personally about PilotPlan and your place on the waitlist, and to understand which kinds of operation are interested.
• News about PilotPlan: consent. We send occasional news only if you ticked the box asking for it, and you can withdraw that consent at any time.
• Messages: legitimate interests. We use your details to reply to you.
• Google Analytics cookies: consent. They are set only if you accept them, and you can withdraw that consent at any time.

How long we keep it

• Your details are deleted 24 months after our last contact with you, or sooner if you ask.
• So that the page can confirm what you sent, your first name and organisation (or, for a message, the email address you gave) are kept with your browser session. They can't be read after an hour and are deleted soon after.
• The fingerprint used to limit misuse is no longer used after an hour and is deleted soon after.

Who sees it

Only PilotPlan. Our hosting provider stores your details on our behalf. Most submissions are also sent to us as an email; those held for review are not. That email goes through our email provider, which may process it outside the UK. We don't sell your details or share them for anyone else's marketing.

Your rights

You can ask us to:

• stop receiving news, by withdrawing your consent
• send you a copy of the details we hold about you
• correct or change your details
• have your details deleted
• restrict how we use your details
• transfer the details you gave us to you or another organisation, in a common format
• stop using your details for the waitlist or for replying to you: you have the right to object to our use based on legitimate interests (Article 21 of the UK GDPR)

For any of these, email niall@pilotplan.net from the address you gave us, or send a message through our contact page. Joining the waitlist again doesn't change the details we already hold, so please write to us instead.

If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and analytics

This website sets these cookies:

• One security cookie that the forms need.
• After you send a form, a session cookie so the page can show your confirmation. It lasts one hour or until you close your browser, whichever comes first.
• pp_consent, which remembers whether you accepted or declined analytics cookies. It lasts one year; then we ask again.
• Only if you accept analytics cookies: Google Analytics' cookies, _ga and one starting _ga_, which tell one visit from the next. They last up to two years.

We use Google Analytics to understand how the site is used: which pages are visited, which sites visitors come from, and how many people join the waitlist or send a message, from which page and for which type of operation. Google processes this information for us, as our processor, and may process it outside the UK, including in the United States. We never send Google your name, email address, organisation or anything you write in a form.

Analytics cookies are off until you accept them. Google's script still loads on every page, and before you choose, or if you decline, it may send Google cookieless signals, for example that a page was viewed. These carry no cookie or identifier that could recognise you, on this visit or a later one. Google says Google Analytics doesn't store IP addresses.

You can change your mind at any time, here or with Cookie settings at the foot of every page. Declining also removes Google Analytics' cookies from this site.

Whether or not you accept, the site keeps its own count of page views: for each day and page, how many times it was viewed and which site the visit came from (the site's name only, or "direct"), and how many people joined the waitlist from each page. The count uses no cookies, and it doesn't record your IP address, your browser or anything else about you.

Contact

For any question about this policy, email niall@pilotplan.net from the address you gave us, or send a message through our contact page.